Q:What are the shipping charges?
Enjoy free shipping on Australian orders over $50. Orders under $50 incur a $9.80 shipping fee.
Shipping to New Zealand, Hong Kong, Singapore, and Japan is calculated at checkout.
If you’re located elsewhere, please feel free to contact us to arrange shipping
Q: How long will I have to wait for my order delivery?
A: We do our best to get your order out as quickly as possible. In most cases, once your order has been placed and payment is confirmed, it will be dispatched within 1 working day.
Approximate time taken from dispatch to the receipt of goods:
• Main Cities - Express: 3 to 4 working days (From time of dispatch)
• Regional Area - Express: 5 to 6 working days (From time of dispatch)
Q: What do I need to present when I accept my delivery?
A: You may be requested on delivery to produce your ID and/or credit card for fraud prevention purposes. Also please note that deliveries will only take place during business hours unless special arrangements have been arranged.
Q: How is my order shipped
A: Most orders are sent via Australia Post. Depending on the size and number of items in your order, we’ll package everything in the safest way possible — whether that’s in a satchel, a box, or securely wrapped and taped together
Q: How do I track my order?
A: Once your order has been dispatched, you’ll receive an email from the carrier with your tracking number so you can follow its journey.